I selected standard international shipping. It has been over 4 weeks since my order was shipped and it has still not arrived. Where is it?

If it has been 4 weeks since your package has shipped, and you have not received it, you can try contacting your country’s customs department and providing them with the package’s customs ID number. They may be able to provide you with an update. This customs ID number is included with the shipping confirmation email that we send to you when your order is shipped.